RDF News

RDF Group Launches Train Refunds App Monday 23rd January

The Train Refunds App allows travellers to submit train ticket refund claims through various operators whilst being on the go, saving them both time and inconvenience when journeys don’t go to plan.

Nobody likes being delayed on the train but when it does happen, why not make the most of it? With the major train operators now offering an online ticket refund service, what could be handier than access to them all from a single App in the palm of your hand? RDF Group starts off 2012 with the launch of their new Train Refunds App, developed over the last month at their central Brighton office.

“The great thing about the Train Refunds App is that it enables you to deal with the refund, while you are delayed on the train. You don’t have to worry about retaining your ticket or remembering the details of a specific journey. With this App, you can have your claim sent off by the time you step onto the platform,” says Dave Wood, CEO of RDF Group.

With the Train Refunds App, users can save their preferred settings, such as favourite journeys, contact information and season ticket details for future use. If the network connection fails, the App saves your current form to the history tab, where users can also view their past submissions, and even use these as a shortcut to resubmit a frequent journey by simply changing the time and date of the delay.

Key Features:

• Compatible with iPhone, iPod touch and iPad - available from the App Store.
• Light footprint – less than 1MB, downloads in seconds.
• Stores your contact details and preferred settings.
• Current train operators available: First Capital Connect, Southern Railway, London Underground, London Overground and Docklands Light Railway - more to follow.
• Automatically saves an active form if the network connection drops or the device runs out of charge.
• Saves all historical submissions for future use and reference.

With almost twenty years of experience as an IT solutions company, RDF Group is firmly established within the industry, offering a wide range of IT solutions as well as consulting and recruitment services. With a head office in Brighton and an affiliate in Livingston, RDF Group’s offices combined houses about one hundred employees and a wealth of knowledge and talent.

Staff at RDF Group have already put the App to the test on a few delayed occasions, and Araceli Hurtado, Designer at the Brighton office comments: “On my way home from a training course in London, I was delayed for more than 2 hours and although I didn’t think the train company would pay any compensation due to the cause of the delay, I decided to give the App a try. Two weeks later I received a cheque in the post for the full amount of my ticket - it couldn’t have been more straightforward.”

Try out the Train Refunds App for yourself by visiting the iTunes App Store or go to the RDF Website for more information. For feedback or comments, please email trainrefundsapp@rdfgroup.com.