A fresh approach to IT
The technology at one of the country’s most revered cricket clubs needed reviving. Sussex County needed a fresh approach to IT, and that’s what we gave them. IT services are now reliable and effective, allowing staff to get on with their jobs.
Sussex County Cricket Club (SCCC) had 30 frequent users of IT (email, internet browsing, ticketing, data storage) but no consistent support for their infrastructure or applications. They would often ‘borrow’ old IT kit from supportive sponsors. Any new equipment was always the budget option, and we all know that cheap isn’t always best for key infrastructure items.
The lack of investment was beginning to show. For example, email services were regularly unavailable for long periods. Ancient servers would crash daily and backups were not consistently taken so restores and rebuilds were problematic.
The Club could see the need for a more commercial approach to their IT, including investment in their infrastructure and implementing professional support arrangements.
After consultation on their objectives and potential funds, we recommended an IT strategy for them: phased investment, infrastructure upgrades and support arrangements.
Technically, things improved very quickly. However, for the first year, there were still huge support issue problems, mainly because the culture at SCCC was to call us for support first and then try and work out if the problem could be solved by a simple reboot of PC or server. We helped educate SCCC staff so they could deal with minor issues themselves, and know when to call for technical support.
“We cut back many of the outdated processes that had been occupying staff time. Within weeks the Club staff were able to get back to their jobs, and trust their IT infrastructure to just work. We continue to work closely with RDF Group.”
Dave Brooks, Chief Executive, Sussex County Cricket Club.